At Trailnox, we stand behind the quality of our products and are committed to ensuring a smooth and confident shopping experience. If you’re not completely satisfied with your purchase, we’re here to help.
30-Day Return Guarantee
You may request a return within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in original condition
- All original packaging must be included
- The product must not show signs of installation or wear
How to Start a Return
To initiate a return, please contact us at:
Please include:
- Your order number
- Reason for return
- Photos (if item is damaged or defective)
Our support team will guide you through the return process.
Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Processing time: 5–10 business days depending on your payment provider
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect:
- Contact us within 7 days of delivery
- Provide photos for verification
We will offer a replacement or full refund at no additional cost.
Non-Returnable Items
We do not accept returns for:
- Used or installed products
- Items damaged due to improper use
- Final sale or customized items
Return Shipping
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
- If the return is due to our error (defective or incorrect item), we will cover the return cost
Order Cancellation
Orders can be canceled within 12 hours of purchase.
After this period, orders may already be processed or shipped and cannot be canceled.
Exchanges
We currently do not offer direct exchanges.
If you need a different item, please place a new order and request a return for the original item.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your payment provider
- Allow additional processing time
If you still need assistance, contact us at:
Final Notes
We aim to make every purchase with Trailnox a positive experience. If you have any questions or concerns, our team is always here to help.